Privacy
What Gojusan collects when you use the chat or the form on this site, why we collect it, who handles it and what we log.
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What we collect
The chat on our website. The Chat button opens our receptionist. It's automated, not a person. You can ask for a person at any time.
What we collect. If you type a question, the receptionist sends it, with the conversation so far, to an AI service to write a reply. We don't keep what you type in the chat unless you send us your details. If you use the form, we collect your name, your phone or email, what it's about, the options you picked, and the chat so far. We use them to reply within 1 business day.
Who handles it. Our website runs on Vercel. Chat replies are written by Anthropic's Claude, reached through Vercel's AI Gateway, and may be processed outside Australia, including in the United States. Enquiries are stored in our database in Sydney (Supabase) and emailed to us through Resend Japan.
What we log. For each chat reply we log the time, the AI service's usage and cost, and a scrambled code made from your internet address and browser session, so we can stop misuse. We don't log what you typed or your internet address.
Please don't share health details or other sensitive information in the chat.
To see or correct what we hold, contact us at hello@gojusan.com.