Privacy Policy

Effective Date: 25/06/2025
Last Updated: 25/06/2025

Business Name: Gojusan
Website: https://gojusan.com

1. Overview

At Gojusan, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR).

By accessing or using our website, you agree to the practices described in this policy.

2. What Information We Collect

  • Full name
  • Email address
  • Phone number
  • Postal or business address
  • Business name and business details
  • Information you provide via forms, chats, or conversational AI features (powered by Voiceflow)
  • Any other information you voluntarily submit

3. How We Collect It

  • Contact or enquiry forms
  • Newsletter or marketing signups
  • Interactive tools or AI agents (such as Voiceflow)
  • Cookies and tracking scripts (e.g. Google Analytics, Facebook Pixel)

4. How We Use Your Information

  • Respond to your enquiries or provide services
  • Send newsletters, updates, or marketing materials
  • Improve website functionality and user experience
  • Analyse user behaviour and trends
  • Comply with legal and regulatory obligations

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

5. Voiceflow Conversational AI

We use Voiceflow, a conversational AI tool, to power chat and voice-based interactions on our website.

What’s Collected via Voiceflow:

  • User-inputted text or voice queries
  • Voluntarily provided contact details
  • Other conversational content

Purpose of Collection:

  • To provide accurate and relevant responses
  • Improve assistant performance
  • Enhance user experience through usage analysis

Third-Party Processing: Voiceflow may process this data on our behalf. We ensure Voiceflow complies with applicable privacy regulations. They do not use your data for their own purposes. For more, refer to Voiceflow’s Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies, pixels, and related tracking tools to improve your browsing experience. These tools collect information such as:

  • Device type and browser
  • Pages visited and time spent
  • Click patterns and navigation
  • Referrer URLs

Tools used:

  • Google Analytics
  • Facebook Pixel

You can manage cookie preferences in your browser settings or use opt-out tools provided by these platforms.

7. Disclosure of Your Information

We may disclose your personal data to:

  • Service providers (e.g. Voiceflow, email and hosting providers)
  • Legal or regulatory authorities when required
  • Other parties with your consent or as authorised by law

We do not sell or rent your information to third parties.

8. International Data Transfers

Your data may be stored or processed in locations outside Australia, including cloud services with servers overseas. We take reasonable steps to ensure that any overseas recipients comply with privacy laws equivalent to the APPs or GDPR.

9. Data Security

We implement security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no online system is completely secure, and we cannot guarantee absolute protection.

10. Your Rights

Under the Privacy Act and the GDPR, you have the right to:

  • Access and correct your personal information
  • Withdraw consent for marketing or data collection
  • Request deletion of your personal information
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us using the details below.

11. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children. If we learn that personal data has been collected from a child without verified parental consent, we will take appropriate steps to delete it.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Gojusan
Location: Queensland, Australia
Email: hello@gojusan.com
Website: https://gojusan.com

13. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.